How Can We Help?

Get help with using Be Viral AI, the AI-powered TikTok analysis app that transforms your expertise into viral content.

Getting Started

Learn the basics of Be Viral AI

FAQs

Find quick answers

Video Tutorials

Watch and learn

Contact Support

Getting Started Guide

1. Download and Install

• Download Be Viral AI from the App Store or Google Play
• Create your account with email or social login
• Complete the onboarding process

2. Connect Your TikTok Account

• Provide your TikTok handle or account URL
• Allow Be Viral AI to analyze your content and niche
• Wait for the AI to generate your editorial profile

3. Explore Your Analysis

• Review your account insights and performance metrics
• Explore trending topics in your niche
• Generate AI-powered scripts based on viral patterns

4. Create and Plan Content

• Use AI-generated scripts tailored to your editorial style
• Build a strategic content calendar
• Track your niche opportunities and trending hashtags

Frequently Asked Questions

Account & Subscription

How do I upgrade to a premium plan?↓

Go to Settings > Subscription in the app and choose your preferred plan (Créateur or Pro).

Can I cancel my subscription?↓

Yes, you can cancel anytime through your App Store or Google Play account settings.

How do I restore my purchases?↓

Go to the subscription screen and tap "Restore Purchases" button.

TikTok Analysis

How does the TikTok Account Analysis work?↓

Provide your TikTok handle or account URL. Our AI scrapes your public data, analyzes your content style, hooks, and engagement patterns, then generates personalized insights and recommendations.

Is my TikTok data secure?↓

Yes, we only analyze your publicly available TikTok data. Your data is used solely to provide insights and is protected according to our Privacy Policy.

Can I analyze multiple TikTok accounts?↓

Free users can analyze 1 account. Créateur plan allows up to 3 accounts, Pro plan includes unlimited account analysis.

Script Generation

How are scripts generated?↓

Scripts are generated by analyzing viral patterns in your niche combined with your unique editorial profile. The AI creates content that matches your voice and adapts to trending formats.

Can I use my own scripts?↓

Yes! You can write custom scripts or use our AI-generated suggestions as a starting point. The AI adapts to your feedback over time.

Video Tutorials

How to Set Up Your Account

3 min

Running Your First TikTok Analysis

5 min

Generating Scripts from Insights

4 min

Contact Support

Email Support

General Support

support@beviralai.app

Billing Questions

billing@beviralai.app

Technical Issues

tech@beviralai.app

Response Times

• Free users: 48–72 hours
• Créateur subscribers: 24–48 hours
• Pro subscribers: Priority within 24 hours

Before Contacting Support

Please include the following information:

• Your device model and OS version
• App version (found in Settings > About)
• Description of the issue
• Screenshots or screen recordings if applicable

Social Media Support

System Requirements

iOS

• iOS 14.0 or later
• iPhone 8 or newer
• At least 500MB free storage

Android

• Android 8.0 (API 26) or later
• 3GB RAM minimum
• At least 500MB free storage

Internet Connection

• Required for all features
• Recommended: WiFi or 4G/5G
• Minimum: 10 Mbps for optimal performance